Contact Us

At NBK we strive to serve our clients with an optimum level of customer service to provide an easy and convenient banking experience. We value our customers’ feedback and suggestions as they help us improve our service.

Contact us on any of the below listed channels.

Hala Watani:

• Our Call Center is available 24/7
• If you are calling from Kuwait, 1801801
• If you are calling from outside Kuwait, Contact us on +965 1801801

Email:

• For suggestions or feedback, email us on Suggestions@nbk.com
• For service issues and complaints, email us on CustomerComplaintsUnit@nbk.com

Mail

• P.O Box 95
  Safat 13001
  Kuwait
  National Bank of Kuwait/Complaints Unit

Customer Care Unit/Complaints Unit:

• For complaints, please. Visit our Customer Complaint Unit located in Al Rayya 2, M1 Floor. Working hours are from Sunday to Thursday from 8:30am to 3:00pm

NBK Official Complaint Form: (Download)

• Kindly print and fill out the form. Then scan it, and send it Head of Customer Complaints Unit by email to CustomerComplaintsUnit@nbk.com.